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Product Roadmap & Pipeline Notes

This document consolidates all planned features, enhancements, and open questions across the Centre of Excellence platform. Items are organized by category and clearly marked as In Development, Under Consideration, or To Be Defined.

Note: This roadmap reflects current planning as of January 2025. Priorities may shift based on client demand, member feedback, and operational capacity.

Client Services Enhancements

Under Consideration

  • Tiered Support Packages: Multiple retainer levels (Basic, Professional, Enterprise) with varying ticket allocations and SLA commitments
  • On-Demand Consulting: Hourly or project-based consulting engagements outside the monthly retainer model
  • Platform Integrations: API access and integrations with popular project management tools (Jira, Linear, GitHub Projects)
  • White-Label Services: Offering CoE support services under client branding for agencies and consultancies
  • Dedicated Account Management: For enterprise clients requiring strategic oversight and proactive support

To Be Defined

  • Cancellation Policy: Standard notice periods and refund terms for monthly retainer clients
  • Group Discounts: Team pricing for multiple retainer packages or bulk training purchases
  • SLA Guarantees: Response time and resolution time commitments for different service tiers
  • Escalation Path Details: Specific criteria and workflows for when tickets are escalated to senior reviewers

Training & Education Roadmap

Under Consideration

  • Corporate Training Packages: Customized training programs designed for enterprise clients and specific team needs
  • Certification Programs: Industry-recognized certification tracks aligned with Guild grading system
  • Video Course Library: On-demand recorded courses for self-paced learning
  • Specialized Workshops: Deep-dive sessions on niche technologies and advanced topics
  • Live Q&A Sessions: Monthly open office hours with senior Guild members and instructors

To Be Defined

  • Cancellation Policy: Registration cancellation windows and refund terms for course attendees
  • Course Catalog: Detailed schedule and curriculum for upcoming course topics
  • Instructor Onboarding: Standards and requirements for external instructors joining the CoE teaching roster

Developer's Guild Member Features

Under Consideration

  • Enhanced Mentorship Matching: Structured pairing between Platinum-grade members and newer Guild members
  • Member-Exclusive Job Board: Long-term contract opportunities and project listings for Guild members
  • Referral Rewards Program: Incentives for members who bring new clients or members to the CoE
  • Advanced Certifications: Specialized certification tracks in emerging technologies (AI/ML, blockchain, cloud architecture)
  • Annual Guild Summit: Professional development conference and networking event for all members
  • Member Directories: Searchable profiles to facilitate collaboration and knowledge sharing
  • Peer Learning Circles: Small groups focused on specific technologies or career goals

To Be Defined

  • Membership Refund Policy: Conditions under which annual membership fees may be refunded
  • Grade Appeal Process: How members can request re-evaluation of their grading tier
  • Inactive Member Policy: Grace periods and re-activation requirements for lapsed memberships

Platform & Infrastructure

In Development

  • Ticket Management System: Core platform for submitting, tracking, and rating client support tickets
  • Member Portal: Dashboard for Guild members to view available tickets, track ratings, and access resources
  • Client Portal: Interface for clients to submit tickets, view allocation usage, and rate service quality

Under Consideration

  • Mobile Applications: Native iOS and Android apps for ticket submission and member access
  • API Documentation: Public API for programmatic ticket submission and integration
  • Automated Reporting: Monthly reports for clients showing ticket allocation usage, resolution metrics, and satisfaction scores
  • Real-Time Notifications: Email and push notifications for ticket status updates
  • Knowledge Base Integration: Searchable repository of common issues and solutions

Quality Assurance & Operations

In Development

  • Ratings System: Client ratings for every resolved ticket tied to Guild member performance
  • Escalation Workflows: Defined processes for complex or high-priority tickets requiring senior review
  • RDP Recording System: Secure recording of escalated remote sessions for transparency and training

Under Consideration

  • Automated Quality Checks: Lint rules and validation checks for ticket resolutions
  • Performance Analytics: Guild member dashboards showing rating trends, ticket volume, and earnings
  • Client Satisfaction Surveys: Quarterly feedback collection beyond per-ticket ratings
  • Peer Review System: Guild members review each other's work for knowledge sharing

To Be Defined

  • Data Retention Policies: How long ticket data, RDP recordings, and client information are stored
  • GDPR/Privacy Compliance: Processes for handling personal data in accordance with regulations
  • Dispute Resolution Process: How conflicts between clients and Guild members are mediated
  • Terms of Service Updates: Formal client and member agreement templates

Financial & Business Model

Under Consideration

  • Subscription Billing Automation: Automated monthly billing and payment processing for retainers
  • Member Payment Automation: Streamlined payout processing for Guild members based on ticket completions
  • Dynamic Pricing Models: Seasonal pricing, early-bird discounts, or promotional offers
  • Revenue Sharing: Adjustments to the current 85% payout model for Guild members

To Be Defined

  • Grant Application Strategy: If pursuing grant funding, define application timeline and use of funds
  • Investment Readiness: If seeking external investment, prepare pitch materials and financial projections

Community & Collaboration

Under Consideration

  • Community Forum: Online space for Guild members to discuss technical challenges and share resources
  • Slack/Discord Workspace: Real-time chat platform for member collaboration and support
  • Guest Speaker Series: Monthly talks from industry leaders and subject matter experts
  • Open Source Contributions: Incentivize Guild members to contribute to open source projects

Open Questions & Assumptions

Assumptions Made in Current Documentation

  1. Course Topics: Example topics listed in client offerings (React, AWS, DevOps) are illustrative; actual courses will be defined based on market demand and instructor availability.

  2. Grading Criteria: The Bronze/Silver/Gold/Platinum grading tiers exist conceptually but specific advancement criteria (number of tickets, rating thresholds, certifications required) have not yet been formalized.

  3. Ticket Allocation Mechanics: The $680 monthly allocation is presented as a pool, but the exact formula for how tickets are "priced" or "drawn down" from that pool is not defined.

  4. Geographic Scope: Documentation does not specify whether services are limited to specific regions or available globally.

  5. Receptionist Role: The business plan mentions a receptionist handling communications and resolving tickets "where competent," but the scope and boundaries of this role need clarification.

Outstanding Questions

  1. Ticket Pricing Formula: How are individual tickets priced? Is it based on complexity, time estimates, or fixed categories (e.g., small, medium, large)?

  2. Escalation Thresholds: What specific criteria trigger escalation? (e.g., client request, ticket complexity, estimated effort exceeding X hours)

  3. Member Payout Timing: Are Guild members paid immediately upon ticket completion, or on a monthly/bi-weekly schedule?

  4. Client Onboarding Process: What are the steps for a prospective client to sign up for a retainer? Is there a vetting or qualification process?

  5. Guild Member Vetting: What is the application and assessment process for new Guild members? Who conducts the initial competency evaluation?

  6. RDP Recording Storage: Where are escalated session recordings stored? Who has access? How long are they retained?

  7. Marketing & Acquisition: What are the specific marketing channels and strategies for acquiring the "one new client per month" targeted in the business plan?

  8. Instructor Compensation: While instructors receive 90% of course revenue, are there minimum quality standards, contracts, or performance reviews for instructors?

How This Roadmap is Managed

  • Quarterly Reviews: The CoE team reviews this roadmap quarterly to re-prioritize based on client and member feedback.
  • Community Input: Guild members and clients are encouraged to propose features or raise questions via the feedback channels (to be defined).
  • Transparent Updates: Changes to this roadmap will be documented with revision dates and rationale.

For questions or suggestions about this roadmap, see the About page for contact information.

Last Updated: 2026-01-17 Next Review: 2026-04-17