Jan–Jul Business Plan
Revised at: 2026-01-02 10:41:32 UTC
Executive Summary
The Centre of Excellence will operate a lean, ticket-based client support model paired with monthly courses and annual memberships. From January to July, we scale from two to eight retainer clients, adding one new client per month from February. Fixed overheads total $1,300 per month, with variable costs including $680 per client paid to member contractors and $2,160 per month paid to course instructors (90% of course revenue). Total monthly revenue grows from $4,200 in January to $9,000 in July. The business reaches near break-even in June and achieves profitability in July with $100 operating surplus. January includes a one-time $1,500 equipment purchase resulting in -$2,120 net cash impact.
Problem & Opportunity
Small and mid-sized teams often need high-quality expert support without committing to large retainers or full-time hires. They also need predictable costs, clear accountability, and measurable service quality. The market opportunity is to provide a structured, transparent support model that scales with demand while maintaining margins.
Solution / How it Works (ticket model + ratings + escalation)
Clients purchase a $800 monthly retainer. This includes a ticket allocation valued at $680. Each support ticket is drawn down from that allocation based on effort. Tickets are resolved, rated by clients, and can be escalated for higher-tier review. Escalations include recorded RDP sessions where needed, enabling transparency, training, and quality assurance.
Business Model (revenue streams + ticket economics)
Revenue is diversified across: - Client retainers: $800 per client per month. - Courses: Two courses per month, six attendees each, at $200 per attendee ($2,400/month). - Memberships: Two new members per month at $100 annual fee (recognized upfront; $200/month).
Ticket economics per client: - $800 monthly revenue - $680 ticket allocation (used to pay ticket work) - $120 target margin (15%) - Unused ticket value converts to profit; overages require client top-ups.
Cost Structure
Fixed monthly overheads total $1,300, covering: - Rent - Receptionist: Handles phone and email communications, general administrative tasks, contractor/member liaison, and resolves tickets where competent - Internet - Bookkeeper - Marketing
January includes a one-off equipment purchase of $1,500.
Variable costs include: - $680 per client per month, paid to member contractors for ticket work - $2,160 per month, paid to course instructors (90% of course revenue of $2,400)
Go-to-Market (Jan–Jul)
- Jan: Launch with two retainer clients and establish repeatable course cadence.
- Feb–Jul: Add one new retainer client per month through consistent marketing and referrals.
- Ongoing: Maintain service quality through ratings, escalation processes, and QA workflows as client base grows from 2 to 8 clients.
Operations & Quality Control (ratings, escalation, RDP recordings, fairness controls)
- Client ratings: Every ticket is rated to track satisfaction and agent performance.
- Escalation path: Complex or sensitive issues are escalated to senior reviewers.
- RDP recordings: Escalated sessions are recorded to document resolution steps and support auditability.
- Fairness controls: Ticket allocation is enforced consistently; top-ups prevent cross-subsidization between clients.
Legal & Compliance
For a comprehensive overview of the CoE legal positioning, including the independent membership model structure and compliance framework, see the Legal Positioning Summary.
Financial Forecast (Jan–Jul)
Monthly Revenue
| Month | Clients | Client Revenue | Course Revenue | Membership Revenue | Total Revenue |
|---|---|---|---|---|---|
| Jan | 2 | $1,600 | $2,400 | $200 | $4,200 |
| Feb | 3 | $2,400 | $2,400 | $200 | $5,000 |
| Mar | 4 | $3,200 | $2,400 | $200 | $5,800 |
| Apr | 5 | $4,000 | $2,400 | $200 | $6,600 |
| May | 6 | $4,800 | $2,400 | $200 | $7,400 |
| Jun | 7 | $5,600 | $2,400 | $200 | $8,200 |
| Jul | 8 | $6,400 | $2,400 | $200 | $9,000 |
Operating Surplus
| Month | Total Revenue | Fixed Costs | Variable Costs | Operating Surplus |
|---|---|---|---|---|
| Jan | $4,200 | $1,300 | $3,520 | -$620 |
| Feb | $5,000 | $1,300 | $4,200 | -$500 |
| Mar | $5,800 | $1,300 | $4,880 | -$380 |
| Apr | $6,600 | $1,300 | $5,560 | -$260 |
| May | $7,400 | $1,300 | $6,240 | -$140 |
| Jun | $8,200 | $1,300 | $6,920 | -$20 |
| Jul | $9,000 | $1,300 | $7,600 | $100 |
Note: Variable costs include contractor payments ($680 per client) plus course instructor payments ($2,160/month = 90% of $2,400 course revenue).
January cash position impact: -$620 operating deficit plus $1,500 equipment purchase results in -$2,120 net cash for January. The business reaches near break-even in June and profitability in July with $100 operating surplus.
Client Ticket Margin
| Clients | Revenue per Client | Ticket Allocation per Client | Margin per Client | Total Margin |
|---|---|---|---|---|
| 2 | $800 | $680 | $120 | $240 |
| 3 | $800 | $680 | $120 | $360 |
| 4 | $800 | $680 | $120 | $480 |
| 5 | $800 | $680 | $120 | $600 |
| 6 | $800 | $680 | $120 | $720 |
| 7 | $800 | $680 | $120 | $840 |
| 8 | $800 | $680 | $120 | $960 |
Charts
Total Revenue by Month (Jan–Jul)
| Month | Total Revenue |
|---|---|
| Jan | $4,200 |
| Feb | $5,000 |
| Mar | $5,800 |
| Apr | $6,600 |
| May | $7,400 |
| Jun | $8,200 |
| Jul | $9,000 |
Client Count by Month
| Month | Clients |
|---|---|
| Jan | 2 |
| Feb | 3 |
| Mar | 4 |
| Apr | 5 |
| May | 6 |
| Jun | 7 |
| Jul | 8 |
Total Revenue vs Fixed Costs
| Month | Total Revenue | Fixed Costs |
|---|---|---|
| Jan | $4,200 | $1,300 |
| Feb | $5,000 | $1,300 |
| Mar | $5,800 | $1,300 |
| Apr | $6,600 | $1,300 |
| May | $7,400 | $1,300 |
| Jun | $8,200 | $1,300 |
| Jul | $9,000 | $1,300 |
Key Risks & Mitigations
- Slower client acquisition: Mitigate via consistent course marketing and referral incentives.
- Ticket overrun risk: Enforce top-ups and escalation thresholds to maintain margin.
- Quality variability: Maintain ratings and recorded escalation reviews to standardize delivery.
- Course attendance volatility: Diversify channels and bundle courses with memberships.
Use of Funds (if grant/investment)
Grant or investment funding will be applied to equipment, marketing pipeline acceleration, and scaling QA capacity for escalations and reviews.
July Milestones / Target State
- Eight active retainer clients on the ticket model.
- Two courses per month with consistent 6-attendee cohorts at $200 per attendee.
- Monthly revenue of $9,000 with $100 operating surplus (achieved profitability).
- Documented QA workflows, ratings benchmarks, and escalation playbooks.
- Proven client acquisition model delivering one new client per month.